Frequently Asked Questions

If you would like further information about what we offer, take a look at the questions and answers below. If we still haven’t answered your question, feel free to give our friendly office staff a call and we will do our best to assist you in your request.

  • Help is always available. If you need urgent or emergency mental health assistance or support, please call one of the relevant service providers below:

  • Click here for a comprehensive outline of what you can expect for your first session.

  • Rates for each practitioner and service are available under each relevant page.

    For psychology fees, click here.

    For relationship counselling fees, click here.

    For spiritual direction fees, click here.

    If you have any other enquiries regarding our costs, please don’t hesitate to contact us.

  • All of our psychologists and social workers offer services which are eligible for Medicare rebates. If you wish to access these rebates, you will need to provide a GP referral before your first session. More information about this process can be found on our Life Centre Page.

    Our relationship counsellors, theologians, pastoral supervisors and coaches cannot offer Medicare rebates for their work.

  • Yes. This means that all income derived from the work we do must be used to continue to grow our vision and mission. We do not pay out profits to any particular investors, although we occasionally donate money to other not-for-profit organisations.

  • Yes. As a registered charity, we greatly appreciate any donations that can be made to further our work. All donations are tax deductible. If you’re interested in partnering with us financially, you can contact us here.

  • Yes. Each member of our team is actively involved in their local church, and subscribe to the core beliefs of protestant traditions.

  • No. Our services are available for anybody, regardless of their religious background. At intake, we will ask you whether you would like to explore your circumstances within the framework of your personal faith. You are free to accept or reject this offer, and we will respect the boundaries of however you answer this question. There may be instances where our practitioners cannot see you, but this decision will not be made on account of religious affiliation. Rather, our team may either be booked out or don’t have the specific experience in your area of need.

  • At this stage, not all our team are SIRA accredited, and so we therefore cannot offer ongoing support for workers’ compensation claims. You are always free to pursue a Mental Health Care Plan with your GP and can much more readily offer our services through this pathway.

  • Please get in touch. In most situations, we are unable to service NDIS claims due to our current administrative capacity, although depending on specific item numbers, we may be able to be of assistance. You are always free to pursue a Mental Health Care Plan with your GP and can much more readily offer our services through this pathway.

  • Depending on our administrative capacity at the time, we may be able to support your claim although this cannot be guaranteed. We recommend you get in touch with our friendly administration team who will do their best to understand your situation, and make a decision based on our current capacity. You are always free to pursue a Mental Health Care Plan with your GP and can much more readily offer our services through this pathway.

  • No. Our team of practitioners and supporters come from a range of Christian traditions.

  • Our Life Centre is located in Belrose, in Sydney’s North.

    If you are not within physical reach of our Centre, all our practitioners are available for Telehealth services, meaning you can access us from wherever you are in Australia.

  • If we haven’t been able to answer your questions on this page, you are always free to contact us here. We will aim to respond to your request as quickly as possible.